Wake
WakeTrack every session

Privacy Policy: Readable Version

I don't do anything weird with user data. I charge users directly for Wake Premium and avoid selling your data. I may use some of your data responsibly to improve Wake, but that's it.

What is stored about your recordings?

Sessions are backed up online and synced with your account, meaning the recorded data is on my servers.

  • Data transmitted via the app to and from Wake servers is encrypted following industry best practices.
  • Data is encrypted and stored in such a way to prevent public access.
  • Personally identifiable account information, such as name and email, is stored separate from your recorded sessions data.
  • Your purchase history within Wake is synced with RevenueCat servers along with your account information, to make all Wake purchases work on any device you log in from.

What do I do with your data?

Beyond what is needed to run Wake I will not share your data with third parties. I will never sell your data.

Your session recording data, account information and purchase history are stored on the third-party servers I use to run Wake (Firebase, RevenueCat, etc).

How is your data used inside Wake?

  • If you message me with a problem I will access your data, as needed, to assist with the problem.
  • I may privately use generic activity data to improve Wake. For example, I may use data about what tricks are most often added to sessions to help improve my content. This is saved on Mixpanel and Firebase. These are just high level events about what is happening in the app.
  • Wake uses a crash reporter Crashlytics to aggregate and track crashes.

How do I delete my data?

If at any point you'd like to remove all of your data from the Wake servers you can do so in-app under Account → Delete My Account. If you don't have an account, just delete the app.

Privacy Policy: Legalese Version

Wake is owned, operated, and maintained by Gasper Kolenc ("I", "me"). I respect your right to privacy and share your concern about the security of any data you may submit via my mobile application ("Wake", or the "app") or through my web site (the "site"), currently accessible at get-wake.com (collectively, the "Services").

Your privacy is critically important to me. I have a few fundamental principles:

  • I don't ask you for personal information unless I truly need it.
  • I don't share your personal information with anyone except to comply with the law, develop my products, or protect my rights.
  • I don't store personal information on my servers unless required for the on-going operation of one of my Services.

The following statement discloses the guidelines I have established for protecting the information you provide to me during your visit to the site and while using the app.

What & Why

If you do not create an account with Wake, all of your data stays local to your phone, and no personal data is ever sent to Wake. If you create a Wake account, I collect and use the following information to provide, improve, protect, and promote my Services.

Your Data

Wake is designed as a way to record, relive, and improve your wakeboarding. To do that, I need to gather and process certain information about you. ("Your Data").

Account Information

I collect, and associate with your account, the information you provide to me when you do things such as sign up for your account or subscribe to a paid plan (like your name and email address). Personally identifiable account information is stored separately from your recorded session data.

Location Data

Wake includes various location-based features such as finding your nearest wakeboarding spot. To provide these location-based features Wake will use precise location data, including the real-time geographic location of your mobile device.

If you sign up for a Wake account, I will store a copy of this location data on my servers to provide online backup and synchronization between all your devices.

Media Data

Wake's video integration uploads a backup to my servers to sync with other devices when you manually attach a video to a recording.

Marketing

If you register for my Services, I will, from time to time, send you information about the Services. Users who receive these marketing materials can opt out at any time. If you don't want to receive a particular type of marketing material, click the 'unsubscribe' link in the corresponding emails. However, you may not opt out of certain essential system notice communications.

Aggregated Statistics

I may collect statistics about the behavior of visitors to my website and users of the app. For example, I may aggregate anonymous trick data to report trick popularity.

Website Visitors

Like most website operators, I collect non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. My purpose in collecting non-personally identifying information is to better understand how my visitors use the site.

Email Communications

If you choose to stop receiving emails regarding Wake, please follow the unsubscribe instructions within each email communication. I will not provide or share any mailing lists or other information about you with another company or service for promotional purposes.

Any service-related emails (help requests, feedback, etc.) generally do not offer an option to unsubscribe as they are necessary to provide the service you requested.

Data Security

Wake uses industry standard Secure Sockets Layer (SSL) technology to allow for the encryption of personal and location information during transmissions to my servers.

I restrict access to data to my employees, contractors and agents who need to know that information in order to operate, develop or improve the app. These individuals are bound by confidentiality obligations and may be subject to discipline if they fail to meet those obligations.

Bases for Processing Your Data

I collect and use the personal data described above in order to provide you with the Services in a reliable and secure manner. I also collect and use personal data for my legitimate business needs. To the extent I process your personal data for other purposes, I ask for your consent in advance or require that my partners obtain such consent. Wake processes your data (1) to provide the Wake Services to you pursuant to my contract with you; (2) in furtherance of Wake's legitimate interests in operating my Services and business; and (3) with your consent. In some cases, Wake may process your data to comply with applicable law, legal process, or regulation; protect any person from death or serious bodily injury; or to carry out a task in the public interest.

Examples of Wake processing your data to provide you with the Wake Services include:

  • Providing, updating, maintaining, and protecting my Services and business. I also analyze how you use the Services to help prioritize Your Data.
  • I may process information that you choose to share with me if you participate in a focus group, contest, activity or event, interact with my social media accounts, or otherwise communicate with Wake.
  • Troubleshooting issues you may encounter with the Wake Services. If you contact me with questions or concerns about the Services, I may use your personal information to respond.
  • Sending you emails and other communications. I may contact you about important changes to my Services and Service-related notices. These communications are considered part of the Wake Services and you may not opt out of them.

Examples of Wake processing your data in furtherance of its legitimate interests in operating my Services and business include:

  • Understanding how you use my Services and improving them.
  • Promoting Wake Services that are most relevant to your interests.
  • Investigating and preventing security issues and abuse of the Wake Services or Wake users.

Examples of Wake processing your data with your consent include:

  • Sending you marketing materials about my Services. If you do not wish to receive these materials, simply click the 'unsubscribe' link in any email.
  • Collecting feedback from you to improve my Services and develop new features.

Law & Order and the Public Interest

I may disclose your information to third parties if I determine that such disclosure is reasonably necessary to: (a) comply with any applicable law, regulation, legal process, or appropriate government request; (b) protect any person from death or serious bodily injury; (c) prevent fraud or abuse of Wake or its users; (d) protect Wake's rights, property, safety, or interest; or (e) perform a task carried out in the public interest.

Stewardship of your data and information is critical to me and a responsibility that I embrace. I believe that your data and information should receive the same legal protections regardless of whether it's stored on my Services or on your own computer's hard drive. I'll abide by the following Government Request Principles when receiving, scrutinizing, and responding to government requests (including national security requests) for your data and information:

  • Be transparent
  • Fight blanket requests
  • Protect all users, and
  • Provide trusted services.

Where I Process Your Data

Around the world. To provide you with the Services, I may store, process, and transmit data in the United States and locations around the world—including those outside your country. Data may also be stored locally on the devices you use to access the Services.

EU-U.S. Privacy Shield and Swiss-U.S. Privacy Shield. When transferring data from the European Union, the European Economic Area, the United Kingdom, and Switzerland, Wake relies upon a variety of legal mechanisms, including contracts with my customers and affiliates. Wake complies with the EU-U.S. and Swiss–U.S. Privacy Shield Frameworks as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal data transferred from the European Union, the European Economic Area, the United Kingdom, and Switzerland to the United States. You can learn more about Privacy Shield at www.privacyshield.gov.

Your Control of and Access to Your Data

You have control over your personal data and how it's collected, used, and shared. For example, you can:

  • Delete Your Data in your Wake account.
  • Change or correct personal data. You can manage your account and the content contained in it, as well as edit some of your personal data, through your account settings page.
  • Access your data. You can access your personal data from your Wake account via the mobile application.

If you would like to submit a data access request, request that your personal data be deleted, or object to the processing of your personal data, please contact me through the Help & Support section via the mobile application.

Wake as controller or processor. If you reside in North America (the United States, Canada, and Mexico), Wake acts as your service provider and processor of your data. For all other users, Wake acts as a controller of your personal data.

Children

I do not knowingly collect Personal Data from children under the age of 13, and do not target my websites at children under 13. If you are under thirteen, please do not submit any data through the app or site.

I encourage parents and legal guardians to monitor their children's Internet usage and to help enforce my privacy policy by instructing their children to never provide personal data through any of my apps or sites without their permission. If you have reason to believe that a child under the age of 13 has provided personal data to me, please contact me, and I will endeavor to delete that information from my servers.

Exclusions

This privacy policy does not apply to any unsolicited information you provide to me, such as feature requests and feedback sent via my support channels. All unsolicited information shall be deemed to be non-confidential and I shall be free to reproduce, use, disclose, and distribute such unsolicited information to others without limitation or attribution.

Disclaimer

While I continue to work hard to protect your data, no transmission over the Internet can be guaranteed to be absolutely secure, and I cannot ensure or warrant the security of any information you transmit to Wake. Transmitting personal information is done at your own risk.

Privacy Policy Changes

If Wake makes changes to any terms or conditions of this privacy policy, these changes will be posted on the site in a timely manner. I reserve the right to modify this privacy policy at any time, so please review it frequently. In case of a business transaction in which a portion or all of Wake's business is acquired, I will notify you as described above in this paragraph.

Contact

If you have any additional questions or concerns about this policy or my information practices, please feel free to contact me at any time via Help & Support section in the mobile application.